Watch our latest videos including on-demand webinars, customer testimonials and product demos.
Understanding and influencing practice culture
In this 30-minute session, we will demystify the concept of practice culture by exploring how it is shaped by human behaviour, the everyday norms that form a team’s lived experience. We will identify the areas that require intentional focus if you want to build and sustain a culture that truly reflects your practice values.
Leading with impact: building strong veterinary leadership at every level
This webinar explores how veterinary leaders can foster a positive team culture which directly influences performance, strengthens team dynamics through effective communication, and lead with empathy during challenging times.
Flexible working requests: Supporting your team and staying compliant
Flexible working isn’t just about work-life balance; it’s about supporting mental health, accommodating disabilities, and making reasonable adjustments to create an inclusive workplace.
Flexible working requests are becoming increasingly common. For independent practice owners and managers, knowing how to respond is essential for team harmony, patient care, and legal compliance.
Watch this informative session to learn:
✅ Why flexibility matters in dentistry
✅ Practical solutions for your practice
✅ Legal essentials and risks of refusal
✅ Why flexibility matters in dentistry
✅ Practical solutions for your practice
✅ Legal essentials and risks of refusal
Download your FREE Flexible Working Request Checklist here
Protecting your practice: Managing team exits the right way
When a staff member leaves, whether planned or sudden, it can pose serious risks to your practice. This webinar gives dental practice managers the tools to manage exits confidently and compliantly.
Key takeaways:
- GDPR, GDC & employment law essentials
- Protecting patient data
- Standardising offboarding
- Avoiding legal and reputational risks
Watch now to safeguard your team, your patients, and your business.
How to add six figure growth by spotting (and keeping) the right patients
Not all patients contribute equally to your practice’s success. Some quietly drain time, energy, and resources, while others become the backbone of your growth, driving repeat visits, premium treatments, and referrals.
In this session, Agilio experts will explore what the data reveals about high-value patients and how to build systems that attract, prioritise, and retain them. From smarter scheduling to targeted communication, you’ll learn practical steps that free your team from inefficiency and maximise long-term revenue.
If your practice wants to grow without burning out your clinicians, this session will show how focusing on the right patients can add 100’s of thousands in annual revenue while reducing strain on your team.
Agenda
- The 80/20 of growth. Why a small group of patients deliver outsized returns
- How to identify and attract high-value patients (without chasing volume)
- Retention and loyalty. Systems that turn great patients into advocates
5 Things Every Great Veterinary Receptionist Knows
What makes a truly outstanding veterinary receptionist? In this 45-minute webinar, Brian Faulkner (Vetology.co.uk), founder of Colourful CPD and one of the UK’s leading veterinary educators, shares the five essential traits that elevate client care and team communication. Whether you’re just starting out or have years of experience, you’ll learn how to:
- Communicate with clarity and confidence in high-pressure situations
- Navigate difficult conversations with empathy and professionalism
- Understand the psychology behind client interactions
- Build rapport that strengthens client loyalty
Drawing on insights from over 250+ veterinary practices, Brian’s engaging and practical approach makes this session a must-watch for anyone in a client-facing role.