Watch our latest videos including on-demand webinars, customer testimonials and product demos.
Protecting your practice: Managing team exits the right way
When a staff member leaves, whether planned or sudden, it can pose serious risks to your practice. This webinar gives dental practice managers the tools to manage exits confidently and compliantly.
Key takeaways:
- GDPR, GDC & employment law essentials
- Protecting patient data
- Standardising offboarding
- Avoiding legal and reputational risks
Watch now to safeguard your team, your patients, and your business.
How to add six figure growth by spotting (and keeping) the right patients
Not all patients contribute equally to your practice’s success. Some quietly drain time, energy, and resources, while others become the backbone of your growth, driving repeat visits, premium treatments, and referrals.
In this session, Agilio experts will explore what the data reveals about high-value patients and how to build systems that attract, prioritise, and retain them. From smarter scheduling to targeted communication, you’ll learn practical steps that free your team from inefficiency and maximise long-term revenue.
If your practice wants to grow without burning out your clinicians, this session will show how focusing on the right patients can add 100’s of thousands in annual revenue while reducing strain on your team.
Agenda
- The 80/20 of growth. Why a small group of patients deliver outsized returns
- How to identify and attract high-value patients (without chasing volume)
- Retention and loyalty. Systems that turn great patients into advocates
5 Things Every Great Veterinary Receptionist Knows
What makes a truly outstanding veterinary receptionist? In this 45-minute webinar, Brian Faulkner (Vetology.co.uk), founder of Colourful CPD and one of the UK’s leading veterinary educators, shares the five essential traits that elevate client care and team communication. Whether you’re just starting out or have years of experience, you’ll learn how to:
- Communicate with clarity and confidence in high-pressure situations
- Navigate difficult conversations with empathy and professionalism
- Understand the psychology behind client interactions
- Build rapport that strengthens client loyalty
Drawing on insights from over 250+ veterinary practices, Brian’s engaging and practical approach makes this session a must-watch for anyone in a client-facing role.
Radiation Compliance in a Dental Practice
Radiation compliance is one of the most frequently flagged issues during dental inspections, as highlighted in our recent Hot Topics newsletter.
To support practices in staying inspection-ready, Rhys Jones, Agilio’s Head of Compliance, will provide practical guidance on what the CQC and HIW expect during inspections, including:
- How to register with the Health and Safety Executive
- The roles of the RPA, MPE, and RPS — and how they work together
- The difference between a Critical Examination, Acceptance Test, and Routine Assessment
- What documentation practices need to have ready for inspectors
It’s the perfect session for anyone in a dental practice who is responsible for radiation safety in England and Wales.
Understanding the Employment Rights Bill: What You Need to Know
Hosted by Roxy Gibson, HR and iTeam manager at Agilio, this comprehensive webinar on the Employment Rights Bill, also known as the Labour Reform Bill, breaks down the proposed legislative changes currently under parliamentary consultation and what they mean for employers in healthcare sectors.
Key Topics Covered:
– Timeline of reforms from 2026 to 2027
– Immediate changes post-bill passage
– Phase 1 (April 2026): Redundancy protections, parental leave, whistleblowing, trade union rights
– Phase 2 (October 2026): Fire and rehire ban, fair pay, harassment protections
– Phase 3 (2027): Gender inclusivity, zero-hours contracts, day-one dismissal rights
– Practical steps to prepare your business
Whether you’re a practice owner, manager, or team leader, this session equips you with the insights and actions needed to stay compliant and support your team effectively.
Fire Safety Essentials For Dental Practices
Take the heat out of fire safety and watch this insightful webinar led by Rhys Jones, Head of Compliance at Agilio, as he breaks down everything dental practices need to know about fire safety compliance.
In this session, you’ll learn:
🔸 Your legal responsibilities around fire safety
🔸 Who is qualified to carry out a fire risk assessment
🔸 What inspectors typically look for during visits
🔸 Common mistakes practices make—and how to avoid them
With fire safety becoming a growing focus in healthcare inspections, this webinar is packed with practical advice to help you stay compliant and confident.
📋 Perfect for practice managers, compliance leads, and anyone responsible for health and safety in their practices.