Watch our latest videos including on-demand webinars, customer testimonials and product demos.
Understanding and influencing practice culture
In this 30-minute session, we will demystify the concept of practice culture by exploring how it is shaped by human behaviour, the everyday norms that form a team’s lived experience. We will identify the areas that require intentional focus if you want to build and sustain a culture that truly reflects your practice values.
Leading with impact: building strong veterinary leadership at every level
This webinar explores how veterinary leaders can foster a positive team culture which directly influences performance, strengthens team dynamics through effective communication, and lead with empathy during challenging times.
5 Things Every Great Veterinary Receptionist Knows
What makes a truly outstanding veterinary receptionist? In this 45-minute webinar, Brian Faulkner (Vetology.co.uk), founder of Colourful CPD and one of the UK’s leading veterinary educators, shares the five essential traits that elevate client care and team communication. Whether you’re just starting out or have years of experience, you’ll learn how to:
- Communicate with clarity and confidence in high-pressure situations
- Navigate difficult conversations with empathy and professionalism
- Understand the psychology behind client interactions
- Build rapport that strengthens client loyalty
Drawing on insights from over 250+ veterinary practices, Brian’s engaging and practical approach makes this session a must-watch for anyone in a client-facing role.
Understanding the Employment Rights Bill: What You Need to Know
Hosted by Roxy Gibson, HR and iTeam manager at Agilio, this comprehensive webinar on the Employment Rights Bill, also known as the Labour Reform Bill, breaks down the proposed legislative changes currently under parliamentary consultation and what they mean for employers in healthcare sectors.
Key Topics Covered:
– Timeline of reforms from 2026 to 2027
– Immediate changes post-bill passage
– Phase 1 (April 2026): Redundancy protections, parental leave, whistleblowing, trade union rights
– Phase 2 (October 2026): Fire and rehire ban, fair pay, harassment protections
– Phase 3 (2027): Gender inclusivity, zero-hours contracts, day-one dismissal rights
– Practical steps to prepare your business
Whether you’re a practice owner, manager, or team leader, this session equips you with the insights and actions needed to stay compliant and support your team effectively.