Watch our latest videos including on-demand webinars, customer testimonials and product demos.
5 Things Every Great Veterinary Receptionist Knows
What makes a truly outstanding veterinary receptionist? In this 45-minute webinar, Brian Faulkner (Vetology.co.uk), founder of Colourful CPD and one of the UK’s leading veterinary educators, shares the five essential traits that elevate client care and team communication. Whether you’re just starting out or have years of experience, you’ll learn how to:
- Communicate with clarity and confidence in high-pressure situations
- Navigate difficult conversations with empathy and professionalism
- Understand the psychology behind client interactions
- Build rapport that strengthens client loyalty
Drawing on insights from over 250+ veterinary practices, Brian’s engaging and practical approach makes this session a must-watch for anyone in a client-facing role.
Understanding the Employment Rights Bill: What You Need to Know
Hosted by Roxy Gibson, HR and iTeam manager at Agilio, this comprehensive webinar on the Employment Rights Bill, also known as the Labour Reform Bill, breaks down the proposed legislative changes currently under parliamentary consultation and what they mean for employers in healthcare sectors.
Key Topics Covered:
– Timeline of reforms from 2026 to 2027
– Immediate changes post-bill passage
– Phase 1 (April 2026): Redundancy protections, parental leave, whistleblowing, trade union rights
– Phase 2 (October 2026): Fire and rehire ban, fair pay, harassment protections
– Phase 3 (2027): Gender inclusivity, zero-hours contracts, day-one dismissal rights
– Practical steps to prepare your business
Whether you’re a practice owner, manager, or team leader, this session equips you with the insights and actions needed to stay compliant and support your team effectively.