Staff Development
Managing Difficult Interactions (How to be a Head Nurse)
20 mins CPD
Video
80% required to pass
Relevant for roles:
Veterinary Nurse
Course Details
This webinar focuses on situations a head nurse may experience difficulty with when interacting with their colleagues. It considers what makes some situations difficult and offers tips to help manage interactions of this type.
Objectives
- Awareness of what constitutes a difficult situation
- How best to manage difficult interactions with colleagues
- An understanding of the approach of different mindsets in a situation of this type