To access SecuriLOG Support you will need an active pre-paid subscription for SecuriLOG Technical Support. This support package is a one-off fee for a years unlimited technical support on the Isopharm SecuriLOG. The support package will cover all SecuriLOGs owned by 1 practice.
Here are some of our frequently asked questions to help you out for FREE!
Before entering TeamViewer please ensure you have your technical support contract number ready. (If you don’t have a support contract you can purchase one here)
When ready please call us on +44 (0)330 165 9718
Please provide your session ID and Password that is generated when you have downloaded and opened TeamViewer.
To Purchase your Securilog Support Contract visit our dental shop (https://shop.agiliosoftware.com/product/securilog-12-month-support-subscription/) and purchase the securilog 12 month support subscription from there. Your order number is your support contract number.
1.) Go to SecuriLOG Downloads
2.) Click ‘Download the latest SecuriLOG software’
3.) Go to your Downloads folder on your computer.
4.) Right click on the SecuriLOG file and click ‘Extract All’.
5.) Make sure ‘Show extracted files when complete’ is ticked and complete the extraction
wizard.
6.) Your installation files should pop up when its extracted. Right click the Setup file and click ‘Run as administrator’.
7.) Click through the installation wizard filling in the required details.
8.) Once you click finish the software will open up
9.) The Icon will now be on your desktop
This error is caused when the software can’t find or talk to one of the files it needs to run.
If you get this error during installation you should still be ok and it will resolve itself during the final stage of the install.
If it gives you this error just after you have finished installing you need to restart your computer and install again.
The software will then work as normal.
If you get this error after you’ve had the software for a while it is usually caused by a windows update causing an issue with one of the files.
To resolve this right click the Securilog icon on your desktop and select ‘Run as Administrator’
The software should open up and then work as normal from then on.
This is an error usually caused by a power issue or if the card has been taken out during a cycle. The way to stop this happening 99% of the time is if you ever have to turn the machine off or remove the SD card make sure you press the button on the logger first. Below are the instructions on how to fix this error on your computer.
1.) Make sure you have the SD card in the computer.
a. If you are on windows 7:
b. If you are on windows 10:
2.) You should then be greeted by this screen:
3.) Click Select all
4.) Click Check
5.) The bottom box will scroll through a lot of text and end with ‘Finished. Fixed # files’
6.) The click the drop down in the top left.
7.) Select your SD card from the drop down
8.) Repeat steps 2-5
9.) Open the Securilog software, Once everything has loaded press F5 on your keyboard. This should refresh everything and show you your now fixed data.
1.) Insert the Sd Card into the computer
2.) Open the Securilog software on your computer
3.) Click ‘Import Files’.
4.) Select the Sd card in the list (Eg. securilog, Removable Disk, USB Drive). Then Click ‘OK’
5.) If you have imported data from this card before you will get a pop up. This is stating that the file named (eg. 010221) has been imported but is still the same. This is usually because you are on a different month and it is using that months file.
Your options are:
Cancel – Cancels importing files.
No to All – Skips all data that has been previously imported and only imports new data.
No – Skips this one file and will ask you again on the next.
Yes – Imports this file again and will ask you again on the next.
We recommend pressing ‘No to All’.
6.) The software will display ‘Loading File Data’
7.) Once this is complete it should show you your new data in orange.
Securilog encrypts data at source to provide evidence of your decontamination process. You are therefore unable to read and alter data through a text editor (MSWord, Notepad etc). To read the information on the memory card you will need to use the Securilog software
To Automatically generate a report for every month you have data:
1.) Click ‘Program’, then ‘Preferences’
2.) Click ‘Automatic Monthly Reports’, the box will go green to show it has been selected. Then press ‘Back’ in the top left.
3.) Close the software and then re-open it. You will see it generating reports when it is loading up.
4.) Click ‘Reports’ at the top to bring up the report screen.
5.) You will now see the Reports screen. The left side is a list of all the reports (1 for each month that you have data), and the right side which previews the selected report.
The software will now automatically generate a report on the 1st of each month (eg. on 1st August it will generate a report for July).
To create a report for a specific time frame:
1.) Click ‘Reports’ at the top to bring up the report screen.
2.) You will now see the Reports screen. Click ‘Generate’ at the top.
3.) You can now select the start and end date that you want for your report. Once you have selected your dates click ‘Generate’.
Your report will now show on the report list on the left hand side.
To Automatically archive old data first follow the instructions for Automatic Monthly Reports then follow the below instructions.
1.) Click ‘Program’, then ‘Preferences’
2.) Click ‘Automatic Monthly Reports’, the box will go green to show it has been selected.
3.) Click ‘Archive log files older than’, the box will go green to show it has been selected. Then adjust the time frame for how old you want files to be before they are archived (eg. anything older than 6 months will be archived). Then press ‘Back’ in the top left.
4.) Close the software and then re-open it. You will see a pop-up asking if you want to archive files older than 6 months. Press ‘Yes’.
The software will now open and you should only see the last 6 months (or however many months you set it to) and the rest will have been archived.
If you wish to view your cycle reports you can click ‘Reports’ at the top of the program.
To archive old data we recommend you first follow the instructions for Automatic Monthly Reports then follow the below instructions.
1.) Click ‘Program’, then ‘File Management’
2.) Select the files you want to archive from the list on the left, you can hold Ctrl and click on multiple files to select more than one at once (selected files will turn blue). Then press ‘Archive’.
3.) Click ‘Close’ in the top left and you will be returned to the Securilog main screen. Your remaining data will be displayed as normal.
If you followed the instructions to automatically generate reports before archiving your files you can find your archived data on your reports by clicking the ‘Reports’ button at the top of the software.
To archive old data we recommend you first follow the instructions for Automatic Monthly Reports then follow the below instructions.
1.) Click ‘Program’, then ‘File Management’
2.) If you want to change the location that the data is backed up to (eg. external storage or network storage) click the ‘Change’ button, then select your location on the next screen.
3.) Click ‘Backup’ and this will copy your files across to your chosen location. (The original files will be untouched and still usable in securilog)
4.) Click ‘Close’ in the top left and you will be returned to the Securilog main screen. Your remaining data will be displayed as normal.
If you followed the instructions to automatically generate reports before archiving your files you can find your archived data on your reports by clicking the ‘Reports’ button at the top of the software.
If see the below error when you import your files. This is usually caused by a dead battery in your logger.
The battery is used to keep an accurate date. If this isn’t resolved all your data will be put into one file instead of being separated into months and you wont have a back up date in the Securilog in case anything goes wrong with your machines date/time.
Dead batteries are not user repairable and the logger would need to be replaced. If you have a service contract with us this service is done at a reduced fee.
If the dates in the centre of your Securilog software are incorrect, this is caused by your machine not the securilog.
You can double check this by clicking on one of your cycles and comparing the date/time to the ‘Securilog time’ in the top right above the ticket.
If your dates are incorrect on your machine they need adjusting. This can either be done by your engineer or your machines manual may explain how to do this.
The Securilog is able to communicate quite a lot to the user with its built in LED. Below are some examples of what the different led colours mean.
Start‐up & Pre Cycle:
Post Cycle LED:
Cycle Processing LED
This is a recommendation only – it is not compulsory and the Securilog will continue to function as it has previously if it doesn’t get updated, however, if you wish to benefit from the product improvements incorporated in new firmware the Securilog will need returning to Isopharm.
The ‘free update’ refers to firmware only, not hardware components or damaged units.
Firmware update messages can be disabled by unticking Display if updates are available in the Messages section in preferences.
Units with firmware versions higher than 2.9 can be updated without returning them to Isopharm.
When logging data the Securilog creates a new .log file once a month (if set up to log monthly, once a week if logging weekly etc). The name of this file is the date it was created in a DDMMYY format: A010112 would therefore have been created on 1st January 2012 and contain cycle data from January. A new file would be created in February called A010212 etc. Note that this file is only created when the Securilog is turned on for the first time in the month, so if the first of the month was a Sunday and no files were on the logger, the first number may be 02 etc.
If you are unable to view your files for any reason it is worth checking directly on the memory card for a file with the correct month date. If this is present and the file is more than 1k in size, then data is being logged into the file and the issue is probably software rather than hardware related.
When files are imported into the software, they are tagged as ‘read’ on the memory card. If you have imported and deleted a file, or imported the data onto another computer, you will get this message. If you wish to import the file, select yes. If you select ‘No to All’ the software will only import data that has not been imported previously.
This could mean that the Securilog has received and encrypted data but the computer software does not recognise the layout of information that has been imported.
It could also mean that no data has been sent by the sterilizer because the printer output has not been turned on.
It is important to understand that the computer software can only split the received data into tickets and extract relevant information if the layout conforms to a standard ticket output of the sterilizer or washer disinfector.
Causes:
The sterilizer or washer disinfector has no printer output turned on.
The sterilizer/washer has information that is different from standard tickets.
The sterilizer/washer data is intermittent due to power supply or cable damage.
The fail cycles are reported as normal from the sterilizer/washer and the Securilog has recorded them as it’s received. The Securilog itself does not output data, it only receives. If you are getting regular fail cycles we always recommend you speak with your engineer or refer to your service manual.
The software has been unable to recognise the correct data to place in the box. This is usually due to incomplete data being received from the cycle (usually due to the cycle being interrupted), and which therefore does not have a pass or fail result.
By Default Securilog stores data in monthly files. This message tells you that the Securilog has created a file for a new month, but has not received any data to put in it. This may be because no cycles were run while the Securilog was connected during this time, or the data is not reaching Securilog.
Check that the machine is set up to output data to a printer.
Check that all cables are properly attached.
Check that the memory card is inserted correctly
All data stored by Securilog is taken directly from the machine, as Securilog does not keep track of cycle numbers and dates itself. If you are seeing incorrect dates in the software you should first check the date on the main display of your machine.
Files that have been recently imported appear as orange or brown (dependant on monitor resolution) and any cycles that are already backed up to your computer will change to white as soon as new data is imported.
If you are seeing blue lines those are the files containing your data, if you press the ‘+’ symbol on the left of that row it will open up and show your data in that month.
Are the power and data cables correctly attached. If a cable is loose, vibrations may cause intermittent failure.
The Securilog software is always available to download free of charge, so does not need backing up. Please see the ‘Backing up Data‘ section for details on backing up your data files through the Securilog software, or copy the entire card using Windows File Manager.
If you remove the memory card from either your computer or the Securilog while data is being written to it, you risk corrupting the card. You should press the button on the Securilog before removing the card, and use the ‘Safely remove Hardware’ feature on your computers task tray.
The Securilog will continue to log data as long as it is connected to the machine. However, Isopharm recommends that you import and check the data weekly. This ensures that any issues with your machine are spotted quickly, and you can use the data for your automatic control test logs.
A green light signifies that the Securilog is on, has a memory card correctly inserted, and is ready to receive data. The Securilog will flash amber as it receives data from your machine: some machines output data throughout the cycle, while others output all the data at the end of the cycle. If data is not being recorded it is likely that a cable is out or the machine is not outputting to the correct port.
Check that (a) All cables are connected correctly and (b) If applicable, the machine is set to output data to a printer.
Memory cards supplied by Isopharm are 4GB in size, and the files produced by Securilog are so small this should be sufficient for several years of cycle data. The software will also show you how much space your card has remaining. If you wish to delete files from your card you can do so, although Isopharm recommends backing up all your data to another external source before you do so in case your PC hard drive fails. This can be done either through the software backup facility, or by physically copying the files from the memory card.
Firmware is the information inside the Securilog which tells it how to process incoming data. New versions of the firmware will give extra functionality to your Securilog.
Upgrading firmware may also be necessary to allow you to use aspects of the software if this is updated.
Before entering TeamViewer please ensure you have your technical support contract number ready. (If you don’t have a support contract you can purchase one here)
When ready please call us on +44 (0)330 165 9718
Please provide your session ID and Password that is generated when you have downloaded and opened TeamViewer.
