Our Resources
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Agilio Live | 25th September
25 September 2026 • The Brewery, London Behind Every Great Practice Agilio Live! An Exclusive Event for Practice Leaders Click through to our registration page You run a great practice. Agilio is the engine behind it – the technology that takes care of the operational…
Why pricing complaints are often a communication problem, not a cost problem
The CMA received more than 45,000 responses from pet owners flagging concerns about rising veterinary bills, sparking a profession-wide conversation about pricing . With the outcome of the investigation emphasising cost transparency, veterinary practices may need to review how pricing information, estimates and treatment options are communicated to clients. For many teams, this will be…
Absence Management in Dental Practices
A Complete Guide for Practice Managers Under the Employment Rights Act 2025 Absence has always been something dental practices have had to manage carefully. But under the Employment Rights Act 2025, it is becoming more than a staffing issue — it is also becoming a compliance risk. From April 2026, Statutory Sick Pay (SSP) is…
Unfair Dismissal in Dental Practices
What the Employment Rights Act 2025 Means for Practice Managers Unfair dismissal has always been a risk for dental practices. But under the Employment Rights Act 2025, that risk is about to change significantly. From October 2026, the unfair dismissal reforms take effect — and many practice managers are not yet fully prepared. In the…
Why Spreadsheets Make CQC Inspections Harder
Ask most dental practice managers what their HR records look like and you’ll get one of two answers. Either a filing cabinet stuffed with paper, or a patchwork of spreadsheets — one for contracts, one for leave, one for training records, a few others nobody’s quite sure who last updated. Both present the same problem when a CQC inspector…
The Employment Rights Act: What Changed in April 2026 And What It Means for Your Dental Practice
The Employment Rights Act 2025 is no longer on the horizon. The first wave of changes is already in force. Here’s what dental practice leaders need to know right now. 6 April 2026 marked the first major implementation milestone of the Employment Rights Act 2025 — the most significant overhaul of UK employment law in…
Agilio enters next chapter as Rick Medlock joins as Chairman
Experienced technology leader joins Agilio as the business builds on strong momentum Agilio Software has appointed experienced technology leader Rick Medlock as Chairman, marking a significant milestone in the company’s continued development. Rick succeeds Dr Sati Sian, who will step back from the role of Chairman while remaining on the Board as a Non-Executive Director….
The CQC is rewriting the framework — and most dental practices don’t know it yet
Two independent reviews last year heavily criticised the CQC’s Single Assessment Framework (SAF), saying it was unfit for purpose. The result? The CQC is now rebuilding its approach to assessing health and care services from the ground up. For dental practices, this is significant. What replaces the SAF will shape every inspection, every published report,…
The New Pharmacy Contract Is a Step Forward. Now the Sector Has to Deliver.
Last week’s announcement of the 2026/27 Community Pharmacy Contractual Framework (CPCF) is a genuine step forward for community pharmacy – and a significant moment of transition. The contract brings a 10.3% funding uplift, a total budget of £3.636 billion, and – for the first time – NHS-funded independent prescribing built directly into the contractual framework….
Updated Safeguarding Children Intercollegiate Guidance: What Dental Practices Need to Know
The updated Safeguarding children and young people & children and young people in care: Competencies for health care staff (Intercollegiate Guidance) has been published. The update appears to have been released with relatively little visibility or communication, having previously been flagged on the Royal College of Nursing (RCN) website as under review with an anticipated publication timeframe of Spring 2025. …