Staff Development
RESOLVE IT (EQ Core Standards in VCC)
30 mins CPD
Video
80% required to pass
Relevant for roles:
Receptionist / Client Care Advisor
Objectives
- Triage enquiries relating to clinical presentations.
- Recognise what symptoms present as an emergency.
- Effectively manage the different types of appointment requests from clients.
- Understand the requirements for each type of appointment, such as euthanasia, ops and admits, and 2 nd