Staff Development

Finish & Follow-Up (EQ Core Standards in VCC)

5 mins CPD

Video

80% required to pass

Relevant for roles:

Receptionist / Client Care Advisor

Finish & Follow-Up (EQ Core Standards in VCC) - Course Thumbnail

Objectives

Achieve a purposeful finish and follow-up after the visit.
Feel confident in asking for payments and arranging follow-up appointments.