Staff Development

Dealing with Complaints (How to be a Head Nurse)

25 mins CPD
Video
80% required to pass

Relevant for roles:

Veterinary Nurse

Dealing with Complaints (How to be a Head Nurse) - Course Thumbnail

Course Details

This webinar examines the most common complaints in veterinary practice, explains their causes, and provides guidance on how to deal with clients who express dissatisfaction.

Objectives

  • Be aware of the most common complaints in veterinary practice
  • Understand the primary causes for complaints
  • Feel confident in how to deal with clients who express dissatisfaction.
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