Practice Management, Staff & HR
5 Things Every Great Veterinary Receptionist Knows
30 mins CPD
Video
80% required to pass
Relevant for roles:
Receptionist / Client Care Advisor
Course Details
- This webinar will cover 5 specific themes
- Understanding the system you are working within
- Basic technical knowledge
- Handling clients at first contact and conversion to a consultation
- Handling price or cost queries
- Working as a team to get the bill paid
Aims
This course aims to provide learners with knowledge and an understanding of how their role as receptionists can contribute to achieving good clinical outcomes, good client outcomes, good financial outcomes and good team outcomes.