We’re excited to be supporting this free 45-minute webinar, 5 Things Every Great Veterinary Receptionist Knows, hosted by renowned veterinary expert Brian Faulkner at 1PM on the 11th September 2025.
This engaging session is designed to help veterinary receptionists and other client-facing staff – whether new to the role or seasoned professionals – build the communication skills that foster trust, reduce stress, and elevate client experience.
Drawing on decades of experience across more than 250 veterinary practices, Brian will share how great receptionists communicate with clarity and confidence in high-pressure situations, navigate difficult conversations with empathy and professionalism, understand the psychology behind client interactions, and build rapport that strengthens client loyalty.
Delivered in Brian’s signature style, this webinar promises practical insights you can apply straight away, all from the comfort of your own seat an screen.