Customer Success
-
Agilio Live | 25th September
25 September 2026 • The Brewery, London Behind Every Great Practice Agilio Live! An Exclusive Event for Practice Leaders You run a great practice. Agilio is the engine behind it – the technology that takes care of the operational back end, so your team can…
Agilio Live | 25th September
25 September 2026 • The Brewery, London Behind Every Great Practice Agilio Live! An Exclusive Event for Practice Leaders You run a great practice. Agilio is the engine behind it – the technology that takes care of the operational back end, so your team can focus on patients. Join the UK’s largest gathering of independent…
DHSC Launches Review of the ‘Nurse’ Title: What It Means for Dental Nurses
What we know so far about the review, and why the protected title ‘dental nurse’ is unlikely to be affected On 30th July 2026, the Department of Health and Social Care (DHSC) launched a call for evidence to consider stronger legal protection for the title ‘nurse’, to help prevent misuse by people who are not…
Why pricing complaints are often a communication problem, not a cost problem
The CMA received more than 45,000 responses from pet owners flagging concerns about rising veterinary bills, sparking a profession-wide conversation about pricing . With the outcome of the investigation emphasising cost transparency, veterinary practices may need to review how pricing information, estimates and treatment options are communicated to clients. For many teams, this will be…
Absence Management in Dental Practices
A Complete Guide for Practice Managers Under the Employment Rights Act 2025 Absence has always been something dental practices have had to manage carefully. But under the Employment Rights Act 2025, it is becoming more than a staffing issue — it is also becoming a compliance risk. From April 2026, Statutory Sick Pay (SSP) is…
Unfair Dismissal in Dental Practices
What the Employment Rights Act 2025 Means for Practice Managers Unfair dismissal has always been a risk for dental practices. But under the Employment Rights Act 2025, that risk is about to change significantly. From October 2026, the unfair dismissal reforms take effect — and many practice managers are not yet fully prepared. In the…
Why Spreadsheets Make CQC Inspections Harder
Ask most dental practice managers what their HR records look like and you’ll get one of two answers. Either a filing cabinet stuffed with paper, or a patchwork of spreadsheets — one for contracts, one for leave, one for training records, a few others nobody’s quite sure who last updated. Both present the same problem when a CQC inspector…
The Employment Rights Act: What Changed in April 2026 And What It Means for Your Dental Practice
The Employment Rights Act 2025 is no longer on the horizon. The first wave of changes is already in force. Here’s what dental practice leaders need to know right now. 6 April 2026 marked the first major implementation milestone of the Employment Rights Act 2025 — the most significant overhaul of UK employment law in…
Agilio enters next chapter as Rick Medlock joins as Chairman
Experienced technology leader joins Agilio as the business builds on strong momentum Agilio Software has appointed experienced technology leader Rick Medlock as Chairman, marking a significant milestone in the company’s continued development. Rick succeeds Dr Sati Sian, who will step back from the role of Chairman while remaining on the Board as a Non-Executive Director….
The CQC is rewriting the framework — and most dental practices don’t know it yet
Two independent reviews last year heavily criticised the CQC’s Single Assessment Framework (SAF), saying it was unfit for purpose. The result? The CQC is now rebuilding its approach to assessing health and care services from the ground up. For dental practices, this is significant. What replaces the SAF will shape every inspection, every published report,…