The Primary Consultation (The Col Cons)
Relevant for roles:
Veterinary Surgeon
Objectives
Understand how and why how appointment bookings are made impacts the consultation.
Make an excellent first impression and understand why this is influential.
Recognise, understand and use “ICEBERGS”.
Emphasise their sense of thoroughness during the clinical examination.
Improve how clients restrain their pets during the clinical examination.
Understand the importance of the Problem List.
Understand the impact of uncertainty / doubt.
Know how to and how NOT to articulate a Differential Diagnoses list.
Recognise the 3 clinical resolution strategies that exist in first opinion practice.
Blend consensus-based decision making with clinical reasoning.
Discuss finances and formulate affordable care options for each client.
Create estimates and discuss prices, charges, and encourage payment.
Understand the impact of follow-up compliance post-consult.