Rachel Dilley is the Chief Executive Officer of Liberty Dental Group. She is a registered dental nurse with 30 years of experience, a registered manager, and has a wealth of experience in the dental and business sectors. She has been the recipient of multiple prestigious awards by nationally recognised industry bodies.
Tower Hill Dental was a dental practice that unfortunately closed during the pandemic. It is now part of Liberty Dental Group, and as the new practice owner, Rachel has refurbished the practice and brought it to life for the community. She attributes part of her success so far to the Agilio platforms and the support and service from the team.
‘Agilio has helped in giving me confidence and being able to demonstrate extremely good management of the business and the fundamentals of CQC. There are many different platforms that enable you to be successful in being a business owner and working in the business itself.
‘Agilio’s service and support is excellent, from Andy and all the team members, nothing is too much trouble for them. The main thing is that they want you to succeed. They want to help. And that is one of the main reasons I chose Agilio.’
Taking the stress out of compliance
As a dental practice owner, compliance can often feel difficult and stressful to manage. With iComply, Rachel has steered the practice through its CQC inspection with ease.
‘CQC is stressful for everybody, and a lot of business owners do struggle with the stress that that can bring. With the software, it’s got everything there that you need.
‘The main thing I like about iComply is its simplicity. Although sometimes we think compliance can be difficult, it makes it really easy to navigate and I find I am learning at the same time because it’s constantly being updated. It’s very easy to manoeuvre and they give you so much more information that it stops it from being stressful. Compliance is enjoyable with Agilio.’
Saving time and money
As we know, starting a new business requires a fine balance of resources to ensure longevity, so investing in services that save time and money is key.
‘It’s really important to know that, as a business owner, the Agilio platform will help you and save you money. It will make running your business and compliance so much easier.
‘As a new practice owner, it’s hard to try and build up a business and do the compliance and management side, so the Agilio platforms have enabled me to not have to take on a member of staff to do those things. I’m saving on a wage, which has been beneficial and fundamental during the start phase of the business.’
The Agilio platforms are designed to help you navigate the complexities of dental practice management, saving you time and giving you the confidence that you are doing things the right way. With the tricky stuff taken care of, you can dedicate yourself to other areas of the business.
‘With the software saving me time, I can focus more on my business, and I don’t have to worry about those sorts of mundane tasks that none of us really want to do.’
Fantastic level of support
With a suite of tools available to help dental practices, Rachel has made full use of these at Tower Hill Dental: ‘There are many different platforms; iLearn, iComply, iTeam, iService… I would really recommend having a look at what fits into your practice. You won’t be disappointed.’
‘We encourage strong career development at Tower Hill Dental and the iLearn platform enables my nurses to thrive through their CPD and become leaders themselves. With iTeam, it’s great to be able to keep everything within one system. It’s also good for the team because it demonstrates leadership, and shows that you care about your practice, and the patients as individuals.’
But it’s not just about the products, Rachel really values the Agilio team and the support they have provided.
‘It’s not just about the platform, it’s about the team itself and they really do want to help you. It’s really nice to have a friend on the other end of the telephone.’
‘I just want to say thank you to the team at Agilio for helping me be able to promote really good compliance and also stop my life being stressful as a business owner. I would give Agilio at least 11 out of 10!’
To find out how iComply can save you time and money, click here