Staff Development
Dealing with Complaints (How to be a Head Nurse)
25 mins CPD
Video
80% required to pass
Relevant for roles:
Veterinary Nurse
Course Details
This webinar examines the most common complaints in veterinary practice, explains their causes, and provides guidance on how to deal with clients who express dissatisfaction.
Objectives
- Be aware of the most common complaints in veterinary practice
- Understand the primary causes for complaints
- Feel confident in how to deal with clients who express dissatisfaction.