Jurisdiction-Specific Terms

Additional terms that apply depending on the Agilio Group company you’re contracting with, or where you’re located.

These Jurisdiction-Specific Terms add to, and/or vary, your contract with us depending on which Agilio Group company you’re contracting with, or where you’re located. See our General Terms for how this page fits into the rest of your contract, and which document takes priority if there’s ever a conflict between them.

Only the sections below that apply to you actually form part of your contract — the rest of this page is informational, so you can see what might apply to a different customer. We’ll add further sections here over time as we expand into, or need to reflect the law of, other jurisdictions.

1. EU Data Act

This section applies if a service you subscribe to is a ‘data processing service’ within the scope of Regulation (EU) 2023/2854 (the EU Data Act), and you’re a customer entitled to its protections. Where it applies, it forms part of your contract, and takes priority over anything else in your contract to the extent it varies them. It doesn’t change the governing law or jurisdiction that apply to your contract, which stay as set out in our General Terms.

1.1 Your right to switch or erase your data

a. At any time during your subscription, you can tell us in writing that you want to: switch to a different provider of the relevant service, or move it in-house (a ‘Switch’); or simply have us erase your data and end your subscription. You must give us at least two months’ notice (the ‘Notice Period’).

b. If you want to complete a Switch to a different provider, tell us at the same time who that provider is, so we can plan the handover.

1.2 The transitional period

a. For 30 days immediately after your Notice Period ends (the ‘Transitional Period’), you keep paying your fees as normal, and we’ll: give you and any new provider you’ve named reasonable assistance with the Switch; act with due care to keep the service running and minimise disruption; tell you about any known risk to continuity; and maintain a high level of security for your data throughout the switching process, including while we transfer it to you or your new provider — though we’re not responsible for the security of your systems or your new provider’s, or of your data once it’s reached either of them.

b. You can extend the Transitional Period once, for whatever length you reasonably need, by telling us before it expires. We can also extend it — by up to seven months in total — if completing the Switch within 30 days turns out to be technically unfeasible; if that happens, we’ll tell you within 14 working days of your original notice. You keep paying your fees as normal throughout any extension, in the same way as during the initial 30-day Transitional Period.

c. As soon as reasonably practicable after your Transitional Period starts, you must tell us where to send the most recent back-up of your data that we hold at the end of it.

d. If your Notice Period or Transitional Period would otherwise run past the end of your then-current subscription term, your subscription automatically extends to cover them — you don’t need to give us separate renewal notice for that extended period, and you keep paying your usual fees for it (subject to any increase we’re entitled to make under our General Terms’ clause on ‘Fees, payment and price changes’), in the same way as any other renewal. It ends automatically once your Transitional Period ends.

e. You must tell us once a Switch has successfully completed. Your contract with us for the relevant service then ends automatically — on successful completion of the Switch, or, if you’re not switching but having us erase your data instead, once your Notice Period ends without you asking for a Switch — and we’ll confirm to you when that happens.

1.3 What you can export

a. Where a service you subscribe to is in scope, the categories of data and digital assets below are ‘exportable data and digital assets’ for the purposes of this section:

- - personal and other data that you or your authorised users have input into, or generated through your use of, the service — including data about your own staff, patients or clients;
  - documents, templates and files you’ve created, uploaded or generated within the service;
  - configuration data specific to your own use of the service — for example, your own settings, workflows and practice-specific customisations, to the extent we can export them; and
  - records and reports generated for your organisation through your use of the service — for example, compliance records, training records and audit trails.

b. The following categories are excluded from what’s exportable:

- - our system source code and proprietary algorithms;
  - our database schemas and internal data models;
  - platform-level system configurations, rules and workflows that aren’t specific to your own use;
  - internal monitoring, performance and infrastructure data, such as error logs, latency reports and infrastructure health metrics;
  - security controls and tooling, such as encryption keys, penetration-test results and vulnerability scans;
  - third-party integrations, connectors, APIs or middleware we licence for use across our services;
  - aggregated or anonymised data derived from our customer base as a whole — see our General Terms’ clause on ‘Use of aggregated and anonymised data’;
  - datasets we use to develop, test or improve our own products and features;
  - our proprietary user interface, design and user-experience assets; and
  - our internal documentation, developer notes and technical materials that aren’t specific to you.

Within 30 days after your Transitional Period ends, we’ll give you a copy of your exportable data and digital assets in a structured, commonly used and machine-readable format of our choosing, and then securely erase any copies we still hold.

1.4 Switching charges

We don’t charge for standard switching assistance. If you ask for something unusual or bespoke, we can charge for it at cost as an additional service, but we’ll tell you and get your agreement before starting that work — if you don’t agree, we won’t carry it out. This is subject to the free switching regime that applies under the EU Data Act from 12 January 2027, after which we won’t charge for switching-related services at all. This is different from the early termination charge in the next clause, which the EU Data Act doesn’t affect — the Act’s own definition of ‘switching charges’ expressly excludes early termination penalties, and the January 2027 change described above doesn’t apply to them.

1.5 Switching charges

a. If your Transitional Period ends before your minimum term, or your then-current renewal period, would otherwise have ended, we can charge you an early termination charge, calculated as 100% of the fees that would otherwise have been payable for the rest of your minimum term or then-current renewal period (as relevant). You must pay this before your Transitional Period ends. It’s in addition to, not instead of, any fees already due for the period up to that point.

b. This reflects the fact that we’ve priced your subscription, and invested in developing and improving our services, on the basis of your fixed-term commitment — it’s a genuine attempt to estimate the loss we’d suffer if you switch away early, not a penalty, and it doesn’t affect your right to switch or move your data under this section.

1.6 Liability

Nothing in your contract excludes or limits either party’s liability to the other for intentional acts or gross negligence that breach a data-related obligation under this section. This is in addition to, and doesn’t narrow, the liability position set out in our General Terms.

Last updated: 14 October 2026

Jurisdiction-Specific Terms