Customer Support Helpdesk Administrator- Primary Care

Generous Benefits

Based in Newcastle

Competitive Salary

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CUSTOMER SUPPORT HELPDESK ADMINISTRATOR – 1ST LINE SUPPORT, PRIMARY CARE

JOB DESCRIPTION

Background:

Agilio Software provides cost effective healthcare appraisal toolkits and medical best practice solutions to GPs, hospital doctors and nurses, with the aim to improve clinical standards and patient safety. We have over 20 years’ experience and our team is made up of clinicians, researchers and software specialists, enabling us to provide market leading support in the healthcare industry.

Job purpose:
This job exists to provide high quality internal and external customer support.

This role will involve dealing with all incoming enquiries from users on our products. Our customers consist of varying medical professionals across the UK. The enquiries include general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales.

Most enquiries are dealt with immediately, however there are some that need a more detailed response, such as technical input from the IT team or policy related questions which are authorised by the Product and Services department or relevant directors/managers.  These enquiries are forwarded on and their progress monitored to ensure that they are dealt with in a timely manner.

You will be responsible for:

The skills and experience which we are looking for in our Customer Support Helpdesk Administrator are:

Essential

Additional Information

This is a permanent, full-time role based on a 35 working hour working week. The hours of work will be between the hours of 8.00am and 8.00pm across a Monday – Friday schedule. The specific work pattern can be discussed and agreed during the application process.

The role is based in our Newcastle office, hybrid working will be considered.

Salary: £19,000 per annum and generous benefits

If you feel you have what it takes to join our team, please email your CV along with a covering letter to [email protected]

We look forward to receiving your application!

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